Reference

Terms That Govern Your 1xgame Account

These terms set out exactly what you agree to when you open an account and use any part of the 1xgame platform — from placing a wager to moving funds through bKash, Nagad or Rocket.

Account eligibility conditionsbKash, Nagad, Rocket wallet rulesWithdrawal verification stepsAccount suspension groundsJurisdiction-dependent access
1xgame Terms That Govern Your 1xgame Account
HOW WE ENFORCE FAIRLY

How 1xgame Applies These Terms to Your Account

We apply these terms consistently and document every material action taken on an account — from a wallet verification request to a suspension notice. If we restrict your account, we will tell you why, reference the relevant clause, and explain what you need to do next. You can request a written summary of any decision that affected your account.

Wallet Verification

When you first withdraw to bKash, Nagad or Rocket, we verify that the wallet number matches the name on your account. This step is stated in the terms and protects both parties.

Account Security

You are responsible for keeping your login credentials private. If you suspect unauthorised access, contact support immediately — we can freeze activity on the account while we investigate.

Data Retention

We retain account records for the period required under these terms. You may request a summary of the data we hold on your account by contacting support with your verified account ID.

Requesting Changes

To update your registered wallet number or linked details, submit a request through the account settings page and complete the re-verification step described in the terms.

TERMS CONTACT PATHS

Reach Us About Any Terms Question

If a clause in these terms is unclear, or you believe an action taken on your account does not match what the terms state, contact us directly. We handle terms-related queries through three channels — pick whichever suits you. For wallet disputes involving bKash, Nagad or Rocket, have your transaction reference ready before you get in touch.

Live Chat Open the chat widget from any page in your account. A support agent can pull up your account record and the relevant terms clause in the same session.
Email Support Send a detailed message to our support address with your account ID and the specific terms section you are querying. We reply in writing so you have a record.
Account Help Centre The Help Centre inside your account lists current terms articles, recent policy updates and step-by-step answers for common wallet and eligibility questions.

Common Questions About Our Terms

These are the terms questions we hear most often from account holders in Bangladesh. If your question is not here, the Help Centre inside your account or a live chat session will get you a direct answer.

The core account terms apply equally regardless of which wallet you use. Wallet-specific steps — such as the reference number format for Nagad or the payment number for bKash — are covered in the deposit section of your account.

We may suspend an account immediately if there is evidence of a serious breach, such as providing false identity details. For lower-level issues, we aim to notify you and give you a chance to respond before taking action.

If we close your account for a breach, any balance subject to a terms violation may be withheld pending review. Where closure is at your own request, your available balance is returned to your verified Rocket, Nagad or bKash wallet.

We post the revised terms with a clear effective date. You will see a notification when you next log in. Continuing to use your account after that date counts as acceptance of the updated version.

Access and eligibility depend entirely on your local law and the region from which you connect. We do not confirm that use is lawful in every jurisdiction. You are responsible for understanding the rules that apply to you.

Contact support via live chat or email with your verified account ID. We will provide a written summary of the data we hold, in line with the retention and disclosure clauses in these terms.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.